Social Care Network Specialist (Rome)

The Social Care Network (SCN) Specialist will be at the forefront of human-centered care, connecting Medicaid-eligible members to vital non-medical services — from housing and nutrition to transportation and emotional well-being — that can dramatically improve their quality of life. The Specialist will adhere to and promotes the philosophy and mission of the agency by performing the following duties and responsibilities.

We are currently looking to fill two (2) positions in Rome Health Hospital.

Annual Salary range is $43,00 to $45,000, based on skills and experience.

Duties and Responsibilities: 

• Be the First Connection: Serve as the primary contact for Medicaid members by making outbound (cold) calls and conducting comprehensive assessments using the Unite Us platform to uncover unmet Health-Related Social Needs (HRSN).  
• Guide with Purpose: Help members navigate life-changing services that address critical areas like food security, housing stability, and transportation access.  
• Coordinate Care Seamlessly: Collaborate with ICAN teams and a statewide network of community-based organizations to ensure smooth service delivery and follow-up care.  
• Support Through Change: Re-screen members after major life events and ensure their evolving needs are met.  
• Amplify Outcomes: Provide regular reporting to the Director of Preventive Services and participate in case conferencing to track progress and improve coordination.  
• Keep Learning: Participate in all required training and agency meetings to stay informed, connected, and empowered in your role. 
• Additional duties may be assigned, on an as needed basis.

Education/Experience:

• Associate’s degree or equivalent experience in social work, health services, or community engagement is required.
• Applicants with lived experience navigating health care and human services is preferred, but not required.
• This role is self-contained within one platform and does not require prior knowledge of human services or community resources. Comprehensive tools and workflows are built into the system to support success.

  We welcome candidates with experience in:

  • Sales or outbound calling

  • Customer service or call center environments

  • Phone-based engagement or support roles

  • Lived experience as a recipient of service

Skills & Abilities: 

• Tech-savvy, especially with web-based platforms and electronic health records.
• Strong communication skills, empathy, and a commitment to diversity, equity, and inclusion.
• Strong engagement skills are essential as  this role involves making a high volume of outbound (cold) calls and working primarily by phone.
• Thrive in fast-paced environments, stay organized, and maintain a professional demeanor.
• Ability to travel and commute to various ICAN and partner sites as needed.

Location & Work Arrangement Expectations:

• This position is primarily based at Rome Health Hospital. 
• A valid NYS driver's license is required, with reliable transportation.
  
  

Please apply on our website: https://ican.family/career-opportunities