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Small Business Council with Ryan Miller

March 31, 2026 8:30 AM - 9:30 AM (EDT)

Description

In a world flooded with ads, algorithms, and AI-generated everything — the businesses that win aren’t always the ones with the biggest budgets. They’re the ones that care the most. Every customer goes through a journey — from first hearing your name, to the transaction, to what happens after the sale. Every touchpoint is either building loyalty or quietly eroding it. The question worth obsessing over: What would your business have to do to make a customer frustrated that Google Reviews only goes to 5 stars? In this workshop, we’ll map your customer journey, find where you’re leaving delight on the table, and design the moments that turn one-time buyers into lifelong advocates.

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Contact Information

Name: Kari Puleo
Phone: 3157243151
Email: kpuleo@greateruticachamber.org


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